Privacy Policy

Effective Date: 19/06//2023

This Confidentiality and Privacy Policy (“Policy”) outlines the principles and practices adopted by All Kind Wastewater (“Company”) to protect the confidentiality and privacy of personal information collected and maintained in the course of providing wastewater services to the State of Queensland, specifically in the South-East Queensland region (“Client”).

1. Definitions

• Company: refers to All Kind Wastewater, a wastewater company servicing South-East Queensland.
• Client: refers to the State of Queensland, availing the wastewater services provided by the Company.
• Personal information: refers to any information that identifies or can be used to identify an individual, either directly or indirectly.

2. Commitment to Confidentiality

2.1 Confidentiality Obligations

The Company acknowledges its responsibility to maintain the confidentiality of any personal information disclosed or accessed during the provision of wastewater services to the Client. The Company commits to using reasonable measures to protect such information from unauthorized access, disclosure, or use.

2.2 Scope of Confidentiality

This Policy applies to all personal information collected, used, disclosed, or stored by the Company in the course of its engagement with the Client.

3. Collection and Use of Personal Information

3.1 Collection of Personal Information

The Company may collect personal information from the Client in order to deliver wastewater services effectively. Such information may include, but is not limited to, names, addresses, contact details, account information, and any other relevant details required for providing the services.

3.2 Use of Personal Information

The Company will only use personal information for the purposes specified by the Client and as necessary to fulfill its obligations under the engagement. The Company shall not use personal information for any other purpose without obtaining explicit consent from the Client.

4. Disclosure of Personal Information

4.1 Limited Disclosure

The Company acknowledges that personal information provided by the Client is confidential and will not disclose or share such information with third parties without prior written consent from the Client, except as required by law.

4.2 Disclosure to Third Parties

In the event that the Company needs to engage third-party service providers to assist in delivering wastewater services, the Company will ensure that such providers are bound by confidentiality and privacy obligations consistent with this Policy.

4.3 Data Sharing Agreement

Where the Company is required to share personal information with third parties, it will establish a formal data sharing agreement that outlines the purpose, scope, and restrictions on the use and disclosure of such information.

5. Data Security

5.1 Data Protection Measures

The Company will implement appropriate technical, physical, and administrative safeguards to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

5.2 Compliance with Privacy Laws

The Company will comply with all applicable privacy laws, regulations, and industry best practices in protecting personal information.

6. Access, Correction, and Retention

6.1 Access and Correction

The Company will allow the Client, upon request, to access and correct their personal information held by the Company, to the extent permissible by law.

6.2 Data Retention

The Company will retain personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

7. Breach Notification

7.1 Breach Notification

In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to personal information, the Company will promptly notify the Client and take appropriate actions to mitigate the impact of the breach.

8. Compliance and Enforcement

8.1 Compliance

The Company will regularly review and update its practices and procedures to ensure compliance with this Policy and relevant privacy laws.

8.2 Dispute Resolution

Any dispute arising out of or in connection with this Policy shall be resolved amicably between the Client and the Company, and in the absence of an agreement, be subject to resolution through alternative dispute resolution mechanisms.

9. Amendments

9.1 Amendments to the Policy

This Policy may be amended from time to time to reflect changes in legislation, industry best practices, or the Company’s business processes. Any amendments will be communicated to the Client in writing.

By engaging the Company’s wastewater services, the Client acknowledges and agrees to the terms and conditions outlined in this Confidentiality and Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

All Kind Wastewater
5 Ferrier Rd, Narangba QLD 4504
works@akww.com.au
1300 004 787